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© 2019 HACKBARTH HOSPITALITY GROUP  I   2107 E CAPITOL DRIVE, SHOREWOOD, WI 53211   I   262.968.9586

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FAQs

 

What’s included in my DJ package?

Typically we contract our package at 7 hours of performance time. Travel and set up is generally on the DJ’s time. However additional performance time can be added. Within that time our team will provide music and all the sound equipment necessary. We also include a wireless microphone, mic stand (if nessecary), and 6 wireless uplights to highlight the dancing area. 

 

To refer back to our package click the link below:

www.soundbydesign.org/dj

 

Can I add time to my original package? 

Yes, additional time can be added at the rate of $150/hour. Please contact our support team to add additional time. Remember travel and set up is generally on the DJ’s time. 

 

How do I add additional services (lighting, photo booth, videography, transportation, etc.) to my event?

For details regarding additional services contact our support team at support@soundbydesign.org

DJ

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LIGHTING

PHOTO BOOTH

FILMS

TRANSPORTATION

EVENTS SPACES

Where can I find my "Music Portal" login information? 

Your music portal username is your event date. Your personalized password is included in the "Welcome Email" from the support team sent after officially booking. 

 

Use the link below to login to your Music Portal: 

https://soundbydesign.djintelligence.com/client/

 

Where can I find music suggestions?

Our team of DJ’s are experienced enough to provide suggestions for each part of your event. However you can find some inspiration from our Spotify playlists. 

 

To access our Spotify playlists click the link below:

https://play.spotify.com/user/soundbydesignmke

How many songs should I include in my music portal?

To personalize your event we ask you add no more than 30 songs. These can be a mix of specific dance or guilty pleasure songs. This list will help familiarize your DJ with your specific taste/style. If anything it might also support what your DJ does naturally. 

What if I can't find my songs on the music portal? 

You can always share these songs/playlists with your DJ during your final planning DJ meeting. 

 

How do you make DJ assignments? 

To best make a DJ assignment we use several criteria including:

  • Similar musical taste

  • Personality

  • Experience at venue

 

When will I receive my DJ assignment? 

We make all DJ assignments via email approximately 30 days before your event date. This is done so to ensure their availability. Be sure to have your timeline and music portal complete in preparation for this meeting. We suggest hosting this meeting in person however a phone call is acceptable.

 

Do I include the DJ in my meal count?  

We do require that you provide a meal for both the Lead DJ and their assistant. Once you receive your assignment you can confirm their preference. 

Do you require a table or chairs for your setup? 

No, our set up is self sufficient no table or chairs are necessary.

 

How can I find my account balance information?

Your balance information can be found in your "Welcome Email". However this amount may change if additional time or services are added. You can receive a breakdown of your final balance by sending an email to our accounting team at accounting@soundbydesign.org. This information is also sent to you two weeks before your event. 

When is my final balance due?

Your final balance is due one week before your event date

 

How can I make a payment?

There is no additional fee for paying by credit/debit card. 

 

PAY BY CHECK

To pay by check, mail a completed check to our office (address below). Please put the event date/venue in the memo of check. We will send a confirmation email once received and processed. 

 

Sound By Design

2107 E Capitol Dr

Shorewood, WI 53211

 

PAY BY CREDIT/DEBIT CARD

To make a payment via credit/debit card click the link below and fill out the secured form. There is no additional fee for paying by card. If you are adding gratuity to your payment, please make sure to add the gratuity amount to the final balance provided. A confirmation email will be sent to you once the payment has been processed. 

http://www.soundbydesign.org/payment

 

How do I add gratuity to my event?

We recommended you tip the DJ in cash the night of. However you can include gratuity in your final balance payment. 

 

How much do I tip my DJ?

The contract states you tip at least 15% of the services rendered. 

 

For any additional questions contact our support team at support@soundbydesign.org